management training
flexibility
women's advancement
What is Resilience:
Resilience is:
. The ability to bounce back or recover from adversity
. The ability to remain productive and healthy in pressured and demanding situations and in times of disruptive change
. The ability to learn, to be transformed, and to thrive, having experienced challenge and change
Resilient employees:
. Feel confident that they can manage the pressures of their work and that they can
maintain job performance during times of change
Resilience:
. Transforms the stress-illness relationship
. Enables employees to enrich their lives and to achieve their personal goals
. Resilience is not a genetically fixed trait
. Resilience can be learned
Resilience Breaks the Costly Stress-Illness Cycle for Business
Today's work environment is characterized by fast pace, chronic pressure, constant change, and high performance demands but today's workforce reports higher levels of stress and burnout.
. 80% of American workers say they have experienced stress-related problems
. 36% of employees say the stress they feel affects their health
. 54% of employees say they frequently feel physically or emotionally drained at the
end of the workday
There is growing concern about the costs of stress.
. Stress impairs performance and exemplifies itself in burnout, work-life conflict,
reduced customer service, lowered morale, and medical and disability costs
. One million workers are out with stress-related illnesses every day
. Stress costs U.S. employers about $300 billion per year in lost time, health care,
disability, replacement costs
Business leaders recognize the need to foster resilience in their workforce and
organizations.
How WFD can help you build resilience inside and out.
. WFD's research shows that the following actions are vital to building resilient
workplaces:
. Engage and educate leaders about the business costs of low resilience in the
organization.
. Identify threats to resilience in the organization and prioritize targets for improvement.
. Empower managers and enhance their capabilities to foster resilience and to help
employees navigate the pressures and changes at work.
. Address and manage employee workload; engage teams in eliminating
inefficiencies and practices that lead to burnout.
. Equip employees with resilience skills through training workshops or on-line
materials.
. Monitor for resilience regularly though periodic pulse surveys.
WFD's Resilience Offerings
Resilience WorkoutTM - A half-day hands-on, action-oriented, session for leaders to
identify resilience "killers" in the organization and to develop targeted strategies to
foster a resilient workplace.
Organizational Resilience Scorecard - Based on the most current research and
WFD's own national study, WFD has identified the 10 essentials for organizations
who want to promote resilience in employees and workgroups.
Resilience Assessment - Using WFD's validated Resilience Survey or existing
internal human resource data, WFD Consulting analyzes and determines what
factors most affect resilience in your organization and which of those factors are most
deficient.
Resilience Thermometer - A pulse survey tool, can be used as a follow up to the
Resilience Assessment. Pulse measures are taken every year, or other period to
determine whether the actions you are taking are improving the resilience of your
employees.
The Resilient Worker - A workshop for employees that fosters the characteristics
attitudes, and behaviors of resilience.
Managing for Resilience - An interactive training that identifies and develops the
critical management practices and skills for creating a work environment in which
resilience flourishes.
Team Effectiveness Process (TEP) - A related offering. Action-oriented process and
tools that engage workgroups to address excessive workload, and enhance flexibility
and work-life effectiveness. TEP aids teams in identifying inefficient processes and
practices that contribute to low-value work, creating work-life operating principles at
the team level, and developing practical, high impact solutions that can be
implemented immediately to improve individual, team and business performance.
